Software update with pp2000

hi friends, i have lexia 3 tool and pp2000 software. The problem is that I connect my car to the computer, I do all the diagnostics, but I cannot update the software of my car one round. It connects to the internet but when it updates, it gives error, communication error with the server, this software is updated?

You cannot update the software. The devices in the market are generally cloning devices. The devices in the service can only update with them. The devices in the service connect to the servers of the center in France and update the software.

so I actually bought the device from the skin. from the full jeep. normal in quality. the device can reach anywhere in the vehicle. but the software is not updated. Anyway, no more.