Top edit: A Peugeot customer relations representative called me a few weeks ago and said they would replace the roof glass as part of their customer satisfaction plan. My car's roof glass was replaced a few days ago, and there are no problems at the moment. I told the representative that I still didn't trust the roof glass and would be driving the car with trepidation. These processes have seriously damaged my trust in Peugeot. The representative assured me that the roof glass would be under warranty and that if a similar issue were to occur, I could contact them directly. Ultimately, I told them I was afraid of experiencing a similar situation one day, God forbid. Of course, I couldn't do anything to the glass, but I told them I wouldn't accept a cracked glass due to frivolous external factors. Thankfully, they assured me of this. My trust in Peugeot will either grow or completely fade depending on my future satisfaction experiences. I'm writing this to give Caesar what he deserves. I'd like to thank the Peugeot Turkey representative, M***, for helping me rectify this mistake and empathizing with me. Hello everyone, the panoramic Zenith roof glass on my Peugeot Rifter GT, which I bought with great enthusiasm, is cracked, and Peugeot is completely unhelpful. Furthermore, the representative who called me is responding with sarcastic and aggressive behavior. This has gone beyond a crappy glass; it's a failure of communication and a mockery of the customer. This process could have been remedied in dozens of ways, but they're treating me like a fool. Is the panoramic glass roof safe, durable, and should it be purchased? What will you encounter if your Peugeot roof glass cracks? Let me explain the details. First of all, I'm not trying to be a jackass. I just can't accept that a vital part above the driver and passengers' heads is treated like a simple part of the car, an accessory. Of course, if something had happened to this car that transcended the laws of physics, I would have dismissed it as fate, but this glass shouldn't have cracked so easily. I thought, "Damn it, I'll pay for it out of pocket or cover it through my insurance," but the cost keeps piling up, and the car's record is practically ruined. Add to that the frivolous and sarcastic attitude of Peugeot officials, and I feel like I've been treated like a fool. I don't expect food or food from anyone. I want to be treated like a human being; I expect brand support. I didn't buy gum or chocolate; I paid over a million lira to buy a car. And that's in an environment where we're buying one for the price of two! I'll tell you all the details. These situations could happen to you one day. Please read with empathy. I'm not a fanboy of any brand. I've driven German, French, and Japanese cars for years. Back to the topic: 11 months ago, I decided to buy a Peugeot Rifter GT. I didn't want a glass roof at all, but buying a standard roof would deprive me of many of its features. So, I wanted to buy a complete car. I told the dealer I was wary of glass roofs. They said the glass roof was this solid, that solid, and that it was better than the standard roof. I said, "Let's not kid each other here. After all, this has a durability threshold." I asked, "Does it crack or explode under simple circumstances like hail or stone impact?" I said, "Absolutely not." They started thinking, "It's heated, reinforced, has a thick Zenith glass roof, etc." Unfortunately, I was convinced. About four or five months ago, I heard flexing sounds coming from the roof while I was in the car, but since I didn't have any concrete clues, I couldn't make sense of it. I thought it was probably the trim or something else flexing. Of course, these are just clues, and when this happened, I pieced together my own thoughts. So, these are my observations and interpretations. I don't know the rest. I'm someone who takes great care of my car, spends time on detailing forums for maintenance, and doesn't let a bird near it. I keep this car in my sights all the time, and I make sure to keep it clean. Even if I don't do anything else, I at least check it every day. What's more, the car isn't even a year old and hasn't even covered 4,500 km. Of course, the skyrocketing car prices in our country have a lot to do with this, unfortunately. Otherwise, I'm not happy about having to be so meticulous. Anyway, back to the story. A week ago, while cleaning bird droppings from the roof, I noticed a crack running from the edge of the window to the center. I examined the mark from the beginning to the end. There's no visible area or perimeter damage. You know, if something hits or punctures it, it leaves a minimal mark like a spiderweb or something. There's nothing like that. I wondered if someone had thrown something at it and bounced it off. I looked all over the roof, from the roof bars to the rubber bands at the window connections. There were no marks, discoloration, deformations, or anything like that. If you'd like to see it in photos, I'm sharing them. Because the camera lens is very difficult to see in daylight, I only captured it under a flash. As far as dust, camera quality, etc. go, here's what it looks like: I probed the scratch with my fingernail. I'm searching for a tangible, profound detail. I can't find it. Besides, what really pisses me off is this: Even if something hits this window, it shouldn't have become like this with a simple blow. If it was a serious blow, how could such a perfect, clueless crack occur? I can't understand it. So, my agenda here is: If this car gets hailed, what the hell am I going to do while I'm inside? I'm starting to think about it. My car is parked in an open area. I'm constantly monitoring it with a camera. I'd see something fall. I swear on the price of the window; it's not even my concern. I'm concerned about my own safety and the safety of my passengers. I'm concerned about my own psychology. I'm concerned about Peugeot's complete lack of moral support. In other words, they haven't provided me with even the slightest bit of support during this process. Support isn't just about money. They don't treat customers like they should, treating us like liars and mocking us. Let me continue: As soon as I saw the window in this state, I made an appointment with the authorized service center of the dealership where I bought the car. On November 13, 2024, I took the vehicle to the service center. The friend at the service center looked at the crack, then started picking at the protective rubber with his fingernail. Look, there's a mark here. He assumed a stone or something had hit it. I felt stupid at that moment, but later I realized there weren't any marks on the tire. I had to tell from the inspection to find a defect. Besides, I didn't go there claiming nothing had hit it. I went to the service center to find out why the glass, which had been marketed to me with promises of being very durable glass and simply saying it wouldn't crack/burst, had turned out like this. I told the service center, "We'd be in trouble if we got caught in a hailstorm then." Maybe it's a defective glass from the factory. Its density, heating, etc. I said that whatever the technical detail is, maybe there is a defect in them and if something has come into contact with it, it has become like this due to this defect, or it could have been because they produce completely lousy products. What the service said to me was: "Brother, if I send this glass to warranty, they will make me pay for it. I sent it before and paid the installments." What do you make of this statement? I understood this: Peugeot is putting pressure on the service employees. They are afraid to make the right decision. They see that they are being punished even for what they think is right, and they do not want to get involved in this issue and refuse the replacement under warranty. So much so that; this service colleague had previously sent to warranty something he believed should be changed under warranty, based on his technical knowledge and experience, and Peugeot made him pay for this part. Now I ask you friends: Do you feel a sense of justice in such an environment? Would you be at peace? If the issue is presented as a fait accompli without being explained to you in detail and logically, wouldn't you wonder, even for a moment, if they were mocking me? Are they victimizing me? Besides, let's ask everyone, from 7 to 70. This glass shouldn't be in this condition. No brick fell on this car, no rocket was fired, no pole was knocked over, no spear was struck! After they rejected my service request, we're fools and well-intentioned customers, you know? Even though the service was still due in another month, I decided to get it done, and like a fool, I paid nearly 9,000 lira and had it done. Moreover, during the maintenance, they washed my car even though I didn't request it (I told them not to wash it the day I bought it, and they washed it then too), and scratched it. I won't even go into that detail. Besides, it's simple, and I know they'll deny it anyway and I won't be able to find anyone to address it. You might say, "They washed it, so what's the big deal?" Yes, since most people in this country leave their cars in disrepair, having their cars washed can seem like a blessing. That's true to a certain extent, but the customer should be informed and asked beforehand. Not everyone takes equal care of their vehicles, and no one will take as much care of yours as you do. This may be a common service, but the customer might get sidetracked and forget. You need to inform them and ask. As I mentioned earlier, even though I told them the day I bought the car, they still didn't bother. (The point of this is that you shouldn't wash your car carelessly before treatments like ceramic coating, PPF, etc., or the customer might say, "Leave it all to me; you won't give me the care I would.") Anyway, while the car was being serviced, I was constantly going back and forth between the Service Department, Peugeot Claims Acceptance, and Insurance, trying to figure out the details. Since they didn't cover this glass under warranty, we had to cancel our no-claims policy. We have a no-claims discount of up to 60%, and for a ridiculously lousy window, we would have lost that discount and it would have been recorded as DAMAGE on our TRAMER record. They're ridiculously ignoring the roof window as they are for front, rear, and side windows. The most absurd thing is that Peugeot Damage Acceptance tells me they can record it on the TRAMER record as "Damage/Collision While Parked (Damage Amount)." If I were to sell my car tomorrow, the inquirer would see it this way. They wouldn't list the window replacement. I don't know if this is due to the TRAMER system's absurdity or Peugeot Damage Acceptance, as I've never experienced this before. I thought about it and decided not to bother with insurance, which would create the impression that the car was involved in a suspicious accident. The 60% discount was even more of a hassle. I've come to the conclusion that either I can have it done out of my own pocket at the authorized service, or if I own the car and sell it, I can treat the buyer when the glass is in good condition. After speaking with Peugeot Damage Acceptance and Insurance, I went back to the service employee and asked what would happen if I wanted to have it done out of my own pocket. They quoted me 52,000 TL including labor for this lousy glass. This lousy glass is not worth that much money, friends. There's no way. This is the dealership and service side of the matter. Now I'm moving on to my time with Peugeot General Management and customer representatives. This is where the chain of events that can literally stink from the head begins. While I was rushing around at the service on November 13th, after receiving negative responses, I called Peugeot General Management on the same day and opened a complaint file. On November 14th, an executive named N*** called me and said I would inform you about the process on November 15th. I started waiting, probably thinking we would be treated like human beings. Of course, I have zero trust and during that time I was contacted via social media/email etc. I'm trying to make my voice heard. On November 15th, N*** called me again. He said the glass wouldn't be replaced. I refused, that a vital piece of glass couldn't simply crack. He insisted, "We've closed this matter and you can deal with it as much as you want." He called me during his lunch break, and I couldn't speak up. I asked, "What did you inspect, and what are you covering up?" The service team inspected it, and it left the factory intact, and we're closing this case." I said, "The root of the problem lies in the service team's decision-making under pressure. How ridiculous is that? Besides, what factory are you talking about? I asked, "The vehicle is in front of the house, what did you inspect?" As far as I can tell, he's talking about quality control on the vehicle's production line and doesn't believe anything could be overlooked. I've been buying a lot of technological equipment for years. We all know what goes on in those production lines, folks. Right? If that's not what he meant, and if he's talking about an inspection by a service employee under pressure, then it's a complete farce! Anyway, I see he's still talking in a high-pitched tone, saying, "No matter what you do, the decision is the decision." As if it were God's will. I said, "Let me put my name down; I'll be pursuing this matter in the media and legally, and I won't let anyone take advantage of me." Because we couldn't reach an agreement, I hung up and called Peugeot again to file a new complaint. Then I was connected to a new representative named K***. I said, "Look at the situation you've found yourself in regarding a 52,000-lira window for a car that costs nearly 1.5 million lira new." I explained that the service center had made the wrong decision under pressure, and that if the problem wasn't resolved, I was about to dispose of this car in a safe and legal manner. I also filed a complaint against both N*** and the service center. The new person I spoke to was polite and said he'd noted my complaints, understood me perfectly, and told me not to worry. Just then, minutes later, as if he'd been waiting, N*** called me again. He said, "This is the final decision. Whatever you do, the outcome will remain the same, and the case will be closed." I explained the same thing over and over again. I told him I bought a car from you, not chocolate, I told him. I said I had other complaints in the new file. I'd filed a complaint against both you and the service center. The service center's behavior is affecting the fate of my car. I asked, "How can you close the file?" He replied, "This is our internal affairs, our internal business." They've practically created a theater in which they act. They dictate their own truths. They consider their own broken systems valid. They close off all customer objection channels and, by telling them to do whatever they can, put psychological pressure on the customer. I continued talking. What's your title? I asked, "I want to know exactly who I'm talking to, marketing, customer relations, production, etc." He insisted he wouldn't tell me. I asked, "Do you own Peugeot?" He spoke with such passion and arrogance. I said, "If this glass wasn't defective and weak, it wouldn't crack from such a simple thing. You're marketing this glass as tempered, safe glass." I explained to him that while I was explaining technical matters like glass density and heating, he continued to make irrefutable statements. He continued to make empty rhetoric. I said, "Don't do it, you're making me look ridiculous." I told them they'd turned this into a trademark crisis, that if they called me to settle if I went to court, I wouldn't settle. I told them they were swindling their customers for 52,000 lira, and I wouldn't let this matter go. And I had to hang up because I couldn't reach a resolution. Then I explained all these details in an email, including a CC to higher-ups. Then a different executive named M*** called me. We told him the same thing. We said Peugeot has no shame in swindling a customer who received millions of lira in payments for 52,000 lira. If this car had a solid windshield, even a bullet would bounce off it. Apparently, the material is so shoddy it cracks at the slightest thing. They tried to drop the matter again, but they're supposedly going to get back to me after we objected, but our faith and enthusiasm for Peugeot are both waning. I know this meeting, like all the others, was a call to de-escalate and calm down. What can I say? I have never coveted anyone's labor, property, or profit. If I don't receive positive feedback from this process and my legal rights, I will sacrifice my own vehicle for this long-standing problem for all consumers. I will dispose of this vehicle in a completely safe area and within the legal framework, observing all legal requirements. Thank God, the press is already calling me to get the word out. How wonderful, Peugeot would be happy to put me through this for a lousy window. My belt is broken now. I'm going to ruin their money. Our only concern is being treated like human beings. The marketing departments of these companies hold meetings every week, figuring out how to attract customers and instill brand loyalty. They have the answers to what to do and what not to do, but they don't care. After all, they're operating in a tremendous industry where profits are generated, I don't know what percentage they're making. What can we say? May God protect us from being left in need. This is a process where I share my experience with Peugeot. I've been as tactful as possible. I've been meticulous in conveying my experiences objectively. I've taken care not to infringe on anyone's rights. Anyone can buy the vehicle they want, but please consider my experiences and don't ignore them. With respect and love. Just for Justice2024-12-02 18:55:11
Just for Justice