Hello **First of all, this thread is opened to provide a guide about the behavior of authorized dealers who deliver defective vehicles and how the legal process works. I hope this helps anyone who has experienced a similar problem. My brother bought a brand new car for the first time in his life. We paid for the car and waited 9 days for delivery. Finally, on March 4, 2025, we took leave from work and picked up the Rifter GT model. Since we bought a brand new car, we didn't go out to look at the roof, to be honest. We took delivery of it and put it in the garage. Since my brother is a hospital worker, we thought we'd take a look at it together over the weekend. On Friday, March 7th, we noticed the damage on the car by chance. We called the customer service representative. We didn't get into the car; we asked him to check the delivery area cameras to see if there was anything we might have missed during delivery. We told him we wanted to replace the car. Because we had never been in the vehicle. Mr. M***** stated that we might have caused the damage, that the car would never have left the dealership in that condition, and he said THERE WAS NO CAMERA IN THE DELIVERY AREA. In this case, we would have to cover the damage ourselves, and even recommended paintless dent repair :) We did not accept it and said let's come and meet face to face on Saturday. SATURDAY, MARCH 8TH At the dealership, Mr. M**** did not accept the situation again. We said why should we embarrass ourselves for 3 kurus when the truth will come out when the images are examined and wanted to talk to someone authorized. He said he was more authorized. He referred us to the sales manager. I cannot remember his name now. We asked him to look at and check at least the camera footage from the exterior camera at the time of delivery, after all, if there is no camera at the delivery location, there is one outside. After all, this is an authorized dealer, but the lady told us THERE WAS 360 DEGREE CAMERA AT EVERY POINT. This is where things changed for us. There were 2 contradictory answers regarding the existence of the camera. Then we asked to see the footage from the time of delivery. He said it was the weekend, that he would request the footage, and that they would call us on Monday so we could see it. If the damage wasn't in the footage when we picked up the vehicle, we apologized and said we would leave. But I'm sure they delivered it damaged. Because it's not a damage we wouldn't notice if it happened on the road. You can see it in the photos too. You can hear the sound of this damage. I remembered that we got gas 7 minutes away the day we picked up the vehicle. I asked if I could go and look at the footage. They said sure, okay. We looked and yes, the vehicle looks damaged in the footage. :) We can't have an accident and go get diesel in 7-10 minutes as if nothing happened, can we? The time we left the dealership was recorded on the cameras. We were relieved, I said they would look and see, and we waited for news. TUESDAY, MARCH 11TH They didn't call :) My brother left. While the vehicle was at the dealership, they showed me 3 photos without watermarks, the date and time of the photos were taken, and the vehicle was not damaged. We did not accept. We waited for this vehicle for a week, how do I know if it was damaged during the process? Besides, we were supposed to be shown the delivery video. My brother asked if I could open the 3-4 seconds of footage of me next to him? THEY PROVIDED THEY DON'T HAVE THE AUTHORISATION TO SHOW THE VIDEO. But they were going to do a nice thing and remove the roof rails of the vehicle and replace it with the vehicle in the showroom. We were the ones who caused this accident, we were supposed to have the vehicle repaired. The vehicle was delivered undamaged. Why are they doing such a nice thing now, WHAT ARE WE SPECIAL? 2. Contradictory Situation. My brother said no and did not accept. He wanted to get the video through legal means and leave, but the car wouldn't start this time. They said the battery was flat, brother. I drove this week-old vehicle all the way here, it stopped in half an hour :) Anyway, it started with jumpstarting. We explained the situation to Peugeot Headquarters the same day. They said the regional manager will review it, what do you want? We said we want the vehicle to be replaced by Friday, if possible. OK, I'll pass it on, he said, and hung up. FRIDAY, MARCH 14TH Peugeot Turkey called. The so-called inspection was carried out and replacement was not possible. We asked if the video footage was looked at. The regional manager was also shown the photos shown to us, and we even saw the photos. THE REGIONAL MANAGER HAS NO AUTHORITY TO LOOK AT THE VIDEO. We said okay, but we weren't convinced. If the situation was our fault, let alone filing a lawsuit, we wouldn't even go to the dealership. The 3-second video would be looked at, but it's getting harder. If there's no damage, why this insistence? We said they would show us the video on the first day and apologize for the inconvenience if the vehicle was undamaged. Unfortunately, the issue will escalate. Let's say I own this establishment and the customer accused me of knowingly selling a damaged vehicle, for the credibility of my establishment, I would open it and make the customer watch the video until he gets home. When people see this attitude in a response, they naturally look for ulterior motives. The footage will have to be looked at through the prosecutor's office. We're confident. The lawsuit will be filed on Monday. When we win—and we will, no matter if it takes 10 years—we won't demand a replacement, but a full refund, even if they try to compromise. If the images show damage while being delivered to us and they're covering it up, we will also pursue our legal rights against this behavior. We will report this incident to Peugeot France in the same way. If we have the right to sue the brand, we will do so. That's all for now. We're ready to hear your advice on the matter. Photos: https://drive.google.com/drive/folders/1Mi1NzCp0G5pPEf4Pj5q0t_mkU0u7RFc-?usp=sharing
ferhat bey