308 multimedia problems

In December, I bought 308 bluehdi 120bg fully automatic active. I added it to the navigation package, but I regret it while playing Video in the car is a problem .. It is not possible to open a video directly from USB. A software is being loaded on the vehicle through the navigation, of course, it changes in the brain, and you can play the video by entering that interface. While playing the video, I noticed that a line in the middle of the screen divides the screen and the right and left sides divide the ads. thanks for the answers

There shouldn't be such a thing. It should show a single color. Can there be a problem with the movie file? Try a different movie with a different USB.

I have been dealing for 1 month, I went to the service, I asked the master said that this is not the case with other vehicles. Is this the case for you?