3008 AUTOMATIC HAND BRAKE DOES NOT PULL

Have a nice day. The 3008 diesel automatic 2018 model electric handbrake comes off automatically when we want to move the car, but when I want to stop the car, that is, when I park it, it does not automatically pull the hand brake. It says auto pull / release in the user manual. I have used many brands of vehicles before, all of them were pulling and dropping. I talked to the service, we could not find a solution.

Hello, when you stop, I need to take it to N and automatically switch it off when I turn off the ignition.